Returns and exchanges are not processed as every jacket is
custom created and mockup images are sent for approval before we start to
design your unique one-off design. Our goal is for every customer to be totally
satisfied with their purchase. If this isn’t the case, let us know and we’ll do
our best to work with you to make it right.

Each jacket takes at least 10 hours to create. Before we start creating your jacket we also spend a few hours on design
concepts and communicating with you before we start the creation. Because if
this each jacket takes up to 3 weeks to create from start to finish and will
then be sent out via standard post to you which can take another 3-5 business
days. All custom quotes will have a shipment date included so that you are aware of when you can expect your item to be finished and sent to you.

Our suppliers will be communicated with you in the initial
design process. We are trying our best to keep jackets we source consistent but
please note we might change jacket styles if suppliers are out of stock.

We will work closely with you to create a jacket with design elements you love. You can tell us what designs you want hand drawn onto the jacket and also colours you want. Please note we have a specific design style and all our jacket design elements will be similar "style" within
reason.